I ordered incorrectly, am I able to change an item in my order?

Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing for shipping . Please note that once the package has begun processing, the order will no longer be able to be canceled as the package is being prepped for shipment.

Do the items i purchased from your website include warranty?

We currently offer a 30-day after sales limited warranty for all manufacturer defective items purchased from our website, with some restrictions*. The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. Once the item has been in the hands of the customer after the warranty period, the item(s) will be no longer eligible for a refund/replacement.


My order was shipped to the wrong address, what happened? order vape online

If you have confirmed that the shipping address listed on your order is invalid/incorrect, you may contact DHL to arrange mail-forwarding, or to arrange pick-up at your local post office, vape pen. Alternatively, if the order’s tracking history shows that the courier returned your package to the original sender, we will be able to make the necessary adjustments to your order once it is received back at our facility. Please contact us regarding the matter with your updated shipping address and we will have it on file to update your shipping address, order vape online.

Do you ship internationally?

Yes, we currently ship to most countries globally. If your country is not listed during the checkout process, we are unable to accept payment from OR ship to your country at this time. Please Contact Us for more information.

I just placed my order, when will it be shipped?

There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a TRACKING EMAIL will automatically sent to the email on the order to showcase that the package is ready for shipment and sent to DHL for shipping deliveries. Our order processing time is 24-48 business hours once the order has been placed, excluding weekends and holidays. If Overnight Shipping was selected as your shipping method at the time of checkout, the order will require the full 24 hours to be processed. NOTE: During the busy holiday season or after holiday promotion, processing can take up to 72 business hours.

I received my package, and an item is missing/incorrect. Can you send me the product that I ordered?

 
If you believe that an item in your order is missing/incorrect, please contact us immediately, and we will rectify the issue for you. Please be sure to include your order number, along with images of the invoice and products that you received. In regards to the invoice, please send us a complete image of the entire document where all text is visible. Upon reviewing the email, we will send you a prepaid return label at no charge to you to return to item back to us in exchange for the correct product. Please note that all “Dead on Arrivals” (DOA), Missing, or Wrong Item claims must be reported back to us within 48-hours from the time of delivery, vape pen. Please ensure to carefully inspect your items upon receiving the package, as it is the responsibility of the recipient to check the contents of the order within the designated time window, and to notify us if any issues are found, order vape online.